Lord of Spins support
Lord of Spins Casino is reached through a live chat that is staffed twenty hours a day and through two e-mail addresses, one for account matters and one for documents and withdrawals.
Channels
| Channel | Address | Hours or use |
|---|---|---|
| Live chat | Support or Chat buttons at the top of the site | 20 hours a day, 7 days a week, 4 AM to 12 PM GMT |
| Support e-mail | support@lordofspins.com | general questions, limits, self-exclusion |
| Finance e-mail | finance@lordofspins.com | documents and withdrawals |
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What goes where
Deposit limits, self-exclusion and general account questions go to support@lordofspins.com, while verification documents and withdrawal questions go to finance@lordofspins.com.
Verification
| Document | Requirement |
|---|---|
| Photo ID | passport, driving licence or national ID with photo, name and signature |
| Proof of address | utility bill younger than 6 months with name and address |
| Card | front and back, middle digits and CVV masked |
| E-wallet | screenshot of the Skrill Profile or Neteller Details page |
| Wire transfer | bank statement younger than 6 months |
| Where to send | finance@lordofspins.com |
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Frequently asked questions
When is the chat open?
Twenty hours a day, seven days a week, from 4 AM to 12 PM GMT.
Where are documents sent?
To finance@lordofspins.com.
How long does verification take?
Up to five business days after all documents have been received.